Upcoming AIRS Indiana Trainings

AIRS-IN usually holds trainings in Indianapolis on the 2nd Tuesdays in April, June, August and October. Other online webinars are scheduled throughout the year in partnership with Indiana 211 Partnership.

Upcoming trainings
June 12, 2008 - Iris Software Training
9:30am-5pmET, American Red Cross in Indpls
AM - Intro to Iris Software
PM - Advanced reporting, Custom design

Documentation of training hours is provided to staff maintaining Certification with AIRS. This is one of the few trainings for staff holding CRS, Certified Resource Specialist.

Tues, August 12, 2008 - Youth Services
10:30am-2pm, at American Red Cross in Indpls
Child Abuse and Neglect - Recognition and Reporting
Homeless Youth - (new regulations after HB1165)
Juvenile Justice - what happens when a minor breaks the law

IN211 Webinar Trainings

Indiana 211 Partnership plans to continue its online training program--once funding is secured. Below are a few samples of recorded online training sessions designed for staff, volunteers, and stakeholders. (See AIRS-IN for more training info.)
We welcome your suggestions on comments.

Please complete the evaluation form after taking your training.

button "How To Help Your Community Prepare For Crisis,” offered by United Way of America. This webinar outlined how essential community partnerships like those between United Ways and 2-1-1 strengthen community preparedness. While offered from a United Way of America perspective, there are many learnings for IN211 Center staff, Members and community Partners. 90 minutes, recorded 7/12/07.
Training materials Power Point Presentation.

Statewide Database I&R Training (coming soon)
Pre-Recorded Training Session
- 30 minute training session covering IN211 Call Center and I&R specialists responsibilities, identifying best practices, handling crisis situations, and dos and don'ts for database managers. Presented by Lynn Engel, CEO, Connect2Help (formerly IRN).
Training materials Power Point Presentation.

Measuring 2-1-1: Quality Assurance Through Accreditation
- 70 minute recorded training session developed by AIRS and United Way of America. Presented by Charlene Hipes of AIRS and Linda Daily of United Way of America, recorded 10-19-06.
Related materials:
 New Crisis and Disaster Preparedness Criterion - DRAFT
Powerpoint slides only from training above

2-1-1 Translations and Technology: A Primer
- 90 minute webinar developed for United Way of America by Lucinda Nord, IN211. Presenters included Nord and Byron Smith, Director of E911 and Government Solutions, INdigital Telecom. Session covers the technical aspects of 2-1-1 translations with telecommunications providers, routing solutions, call management and importance of documentation. This technical, jargon-filled session was recorded 11/16/06. Slide Presentation, Call-to-staffing Formula and "Telecom Challenges" article.

 Building 2-1-1 Systems thru UW: Reinforcing Community Impact
- 80 minute webinar developed by United Way of America to describe roles for United Ways in building 2-1-1. Presenters included Linda Daily, UWA ; Julie Harrelson, Ruby Communications; Lucinda Nord, IN211; Tom Page, WIN 2-1-1; and Tino Paz, UWA . First 60 minutes are presentation; last 20 minutes are Q&A; recorded 9/14/06.

OLD - EITC Training from early 2007